Shipping Policy

Effective Date: February 2023

Welcome to Aroused and Proud! We are committed to providing a discreet, reliable, and fast shipping experience for our customers worldwide. Below you will find important information regarding our shipping procedures, delivery times, and policies. Please take a moment to review this policy before placing your order.

1. General Shipping Information

• Shipping Locations: Aroused and Proud ships to most countries around the world. Please note that certain regions may have restrictions on the import of adult products. It is the responsibility of the customer to ensure that such products are allowed in their country.

• Processing Time: All orders are processed within 1-3 business days after receiving your order confirmation. Orders are not shipped or delivered on weekends or public holidays.

• Order Tracking: Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

2. Shipping Rates & Delivery Estimates

• European Shipping:

  • Standard Shipping: – Delivery within 4+ business days.
  • Free Shipping: [On orders over €75.00 – Excluding discounts] – Delivery within 4+ business days.

• International Shipping:

  • Standard International Shipping: Delivery within 7+ business days, depending on the destination.
  • Free Shipping: [On orders over €75.00 – Excluding discounts] – Delivery within 7+ business days.

Please note that delivery delays can occasionally occur due to customs processing times and other unforeseen circumstances beyond our control. If you have any queries contact our team at: support@arousedandproud.com

3. Discreet Packaging

Your privacy is our top priority. All orders are shipped in plain, unmarked packaging. The will be no external reference to Aroused and Proud or the nature of the products inside. 

4. Customs, Duties, and Taxes

Aroused and Proud is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Customs Clearance: Some international shipments may require customs clearance, which can cause delays beyond our original delivery estimates. The customer is responsible for any additional charges for customs clearance.

5. Shipping Restrictions

• Prohibited Countries: Due to legal restrictions, there are several countries restricted from our delivery, if your country is not on listed as a delivery option, please contact our support team at: support@arousedandproud.com for assistance, unfortunately some countries cannot be added to our shipping jurisdiction due to the legality. 

• Product Restrictions: Certain products may be restricted in some countries. We strongly encourage you to check your local laws and regulations regarding the import of adult products before placing an order, as these may be confiscated upon arrival, Aroused and Proud are not responsible for orders confiscated due to local laws.

6. Lost, Damaged, or Stolen Packages

• Lost Packages: If your package has not arrived within the estimated delivery time, please contact our customer service team at support@arousedandproud.com for assistance. We will work with the shipping carrier to investigate the issue.

• Damaged Packages: If you receive a damaged package, please take a photo of the packaging and the damaged items and contact us immediately. We will assist in processing a return, replacement or refund.

• Stolen Packages: Aroused and Proud is not responsible for packages that are marked as delivered but are reported missing / stolen. Please ensure that your delivery location is secure.

7. Return Shipping

For information on returns and exchanges, please refer to our [Return Policy] page. If you need to return an item, you are responsible for paying the return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect or defective items).

8. Contact Information

For any shipping-related inquiries, please contact us at:

Email: support@arousedandproud.com

By using the Aroused and Proud website and purchasing our products, you agree to to the terms and conditions outlined in this Shipping Policy.