• support@arousedandproud.com
  • Dublin, Ireland

Refund and Returns Policy

Effective Date: February 2023

Thank you for shopping at Aroused and Proud. We appreciate your business and want to ensure your satisfaction with our products. Please read the following Returns Policy carefully.

1. Returns and Exchanges

1.1 Eligibility for Returns

We accept returns and exchanges within 15 days of the purchase date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team at support@arousedandproud.com within 5 days of receiving the item. We will provide instructions on returning the product and, upon inspection, offer a replacement or issue a refund.

2. Non-Returnable Items

2.1 Hygiene Products

For hygiene reasons, certain items cannot be returned unless they are proven to be defective. These include, but are not limited to:

      • Intimate Apparel and Lingerie: Due to the intimate nature of these products, they can only be returned if unopened in their original packaging or if proven to be defective.

    • Adult Toys: Adult toys can only be returned if they are proven to be defective. For health and safety reasons, we cannot accept returns of adult toys that have been opened or used.
     

    3. Return Process

    3.1 Authorization

    Before returning any item, please contact our customer service team at support@arousedandproud.com to obtain authorization and instructions for the return.

    3.2 Packaging

    Ensure the item is securely packaged to prevent damage during transit.

    3.3 Shipping

    You are responsible for the cost of return shipping. We recommend using a trackable shipping service for your return.

    4. Refunds

    Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 15 business days for the refund to be processed.

    5. Contact Us

    If you have any questions or concerns about our Returns Policy, please contact us at support@arousedandproud.com

     

    By using the Aroused and Proud website and purchasing our products, you agree to this Refund and Returns Policy.